At Foliage Dream, we nurture every plant with care before it reaches your garden, just as we carefully tend to your satisfaction with our products. If your gardening purchase doesn’t meet your expectations, our returns policy is designed with the same attention to detail we apply to our Japanese Maples and Gardenias.

Our Returns & Exchanges Promise

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, plants must be in their original condition with intact root systems and showing no signs of neglect or improper care.

Non-Returnable Items

Like delicate blooms that cannot be replanted, certain items in our collection cannot be returned:

  • Japanese Maple Trees (due to their sensitive root systems and specialized shipping requirements)
  • Any plants with personalized care instructions that have been opened or used
  • Seasonal items marked as “final sale”

How to Initiate a Return or Exchange

Follow these simple steps to return your plants:

  1. Contact our Plant Concierge within 15 days of receipt at [email protected] with your order number and photos of the plants in question
  2. Receive approval – Our gardening specialists will review your request within 2 business days
  3. Package carefully – Repack plants in their original container with adequate protection
  4. Ship back – Use the return shipping label we provide (return shipping costs are the customer’s responsibility)

Return Shipping Instructions

For the health of the plants during return transit:

  • Water plants lightly 24 hours before shipping
  • Use the original packaging whenever possible
  • Mark the package “LIVE PLANTS – RETURN” clearly on the exterior
  • Ship via the same method used for delivery (DHL/FedEx for Standard Shipping, EMS for Free Shipping)

Refund Process

Once we receive and inspect your return:

  • Refund method: Original payment method (credit cards processed within 5-7 business days, PayPal within 3-5 business days)
  • Deductions: Original shipping costs are non-refundable
  • Exchange processing: New items will ship within 3 business days of return approval

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Foliage Dream Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). The items I wish to return are:

1. [Plant Name] – [Quantity] – Reason: [Brief explanation]

2. [Plant Name] – [Quantity] – Reason: [Brief explanation]

I have attached photos showing the condition of the plants as received.

Please advise on next steps for my [return/exchange] request.

Thank you,

[Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If your plants arrive damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include clear photos of the packaging and plants
  • We will arrange for replacement shipping at no cost to you

Gardening Tip: Many plant issues can be resolved with proper care adjustments. Before returning, our Plant Concierge team is happy to provide specialized care advice for your specific variety of Roses, Junipers, Houseplants or other collections.

For any questions about our returns policy, please contact our Plant Concierge at [email protected] or write to us at:

Foliage Dream Sales Store
4245 Goodwin Avenue
CHARLOTTE, US 48813

Happy gardening,

The Foliage Dream Team