Welcome to Foliage Dream (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website foliagedream.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Botanical Philosophy

At Foliage Dream, we cultivate both exceptional plants and exceptional customer experiences. These terms reflect the same care we devote to nurturing our Japanese Maples, Gardenias, and other botanical treasures.

2. Understanding Our Plants

2.1 Product Descriptions

We specialize in:

  • Delicate varieties (Japanese Maple Trees, Gardenias)
  • Hardy species (Junipers & Conifers, Groundcover Plants)
  • Indoor cultivars (Houseplants)
  • Floral classics (Roses)

All plants are described with horticultural accuracy. Natural variations in color, size, and growth patterns may occur.

2.2 Seasonal Considerations

Some plants have specific shipping windows to ensure their health. We’ll notify you if your selected plant requires seasonal shipping adjustments.

3. Your Gardening Account

3.1 Account Creation

To purchase, you may need to create an account by providing accurate information. You’re responsible for maintaining confidentiality of your login details.

3.2 Account Responsibilities

You agree to:

  • Provide current, complete information
  • Update information promptly when changes occur
  • Not impersonate others or use others’ accounts

4. Ordering Your Plants

4.1 Order Process

Our ordering system works as follows:

  1. Select plants and quantities
  2. Choose shipping method
  3. Review order details carefully
  4. Submit payment
  5. Receive order confirmation email

4.2 Order Acceptance

We reserve the right to refuse any order. If we cannot fulfill your order, we’ll notify you promptly and issue a full refund.

5. Payment Terms

5.1 Accepted Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.2 Pricing

All prices are in USD. We occasionally update prices, but this won’t affect confirmed orders.

5.3 Payment Security

All transactions are encrypted. We never store complete credit card information on our servers.

6. Shipping Your Botanical Treasures

6.1 Processing Time

We carefully prepare each order with the attention your plants deserve:

  • Processing: 1-2 business days
  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

6.2 International Shipping

We ship globally except certain Asian regions and remote areas. Customers are responsible for any customs duties.

6.3 Delivery Requirements

Someone must be available to receive live plant deliveries promptly. We’re not responsible for delays due to incorrect addresses or recipient unavailability.

7. Our Returns Promise

7.1 Return Policy

If your plants don’t flourish as expected, we offer a 15-day return window from delivery date.

7.2 Eligibility Requirements

Plants must be:

  • In original condition with intact root systems
  • Showing no signs of neglect or improper care
  • In original packaging (when possible)

7.3 Non-Returnable Items

Certain plants require special consideration:

  • Japanese Maple Trees (sensitive root systems)
  • Plants with opened personalized care instructions
  • Seasonal “final sale” items

7.4 Return Process

  1. Contact our Plant Concierge at [email protected] within 15 days with order number, photos, and reason
  2. Receive approval within 2 business days
  3. Prepare return (water lightly, use original packaging, mark “LIVE PLANTS – RETURN”)
  4. Ship using provided return label (customer pays return shipping)

7.5 Refund Details

After inspection:

  • Credit cards: 5-7 business days
  • PayPal: 3-5 business days
  • Original shipping costs are non-refundable

8. Plant Health Guarantee

8.1 Damaged or Incorrect Items

If plants arrive damaged:

  • Contact us within 48 hours of delivery
  • Include photos of plants and packaging
  • We’ll arrange replacement shipping at no cost

8.2 Plant Care Consultation

Before returning, consider consulting our Plant Concierge for care advice – many issues can be resolved with simple adjustments.

9. Intellectual Property

All content on our site (photos, descriptions, care instructions) is our property or used with permission. You may not reproduce any content without express written permission.

10. Liability Limitations

10.1 Plant Variability

We’re not liable for natural variations in plant growth, color, or size.

10.2 Proper Care Requirements

We’re not responsible for plant health issues resulting from improper care after delivery.

10.3 General Liability

Our total liability is limited to the purchase price of the affected plants.

11. Governing Law

These terms are governed by the laws of North Carolina, USA. Any disputes will be resolved in Charlotte, NC courts.

12. Changes to These Terms

We may update these terms periodically. The current version will always be posted on our website.

13. Contact Our Plant Concierge

For questions about these terms or your plants:

Foliage Dream Sales Store
4245 Goodwin Avenue
CHARLOTTE, US 48813
Email: [email protected]

Happy gardening,
The Foliage Dream Team